Thursday, April 15, 2010

Trip, Travel Insurance : Access America

A bad experience. The travel insurance my wife bought stated it covered cancellations due to bad weather. Great. She had bad weather on her way from NYC to Albuquerque, and was forced to spend the night in Denver airport. The next flight to New Mexico was not for more than 24 hours. However her insurance claim (worth $500) was denied because her carrier had some other flight going to some other destination within 24 hours. Their policy small print required "complete cessation of service by the airline" defined as no flights leaving the airport for 24 hours. If there was complete cessation of service for 23 hours, then one flight on the airline left for Mexico City, her claim would be denied; making this insurance worth much less than she thought.  We will never buy from this company again.

Access America (AA) is offered by default by Orbitz, you just need to tick an option box. The Romans knew it, and this blog entry is a testament: Caveat Emptor, buyer beware.

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